Privacy Policy

Introduction

BaseLayer Labs LLC ("we," "our," or "us") provides software and related services that help users capture, organize, and retrieve information across our website, desktop application, browser extension, APIs, and related features (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you. By using the Services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

1. Account Information

When you create a BaseLayer account, we collect:

• Contact and login details: Such as your email address and account credentials or authentication provider
• Account identifiers: Such as an internal user ID and similar records needed to provide the Services
• Communications: Information you provide when you contact us or respond to service-related messages

Purpose: Account setup, authentication, support, security, and service delivery.

2. Content and Usage Data

When you use the Services, we may collect information you choose to submit or make available through the Services, including:

• Conversations, messages, prompts, memory records, files, and related content
• Metadata associated with that content, such as timestamps, source, or feature usage
• Information needed to route, process, and return requested outputs

Purpose: Providing core product functionality, storing and retrieving user data, and improving feature performance.

3. API and Credential Data

If you create API credentials or connect third-party providers through the Services, we may collect information needed to authenticate requests, maintain your configuration, and provide the requested functionality.

Some credentials may be stored in protected form, such as hashed, encrypted, or tokenized formats, depending on the feature.

Purpose: Authentication, account security, service configuration, and feature enablement.

4. Device, Log, and Analytics Data

We may automatically collect certain technical and usage information about how the Services are accessed and used, such as:

• Device, browser, operating system, and application information
• IP address, approximate location derived from IP, and log data
• Feature usage, diagnostics, crash reports, and performance information

Purpose: Operating the Services, troubleshooting issues, security monitoring, analytics, and product improvement.

5. Browser Extension Data

If you use our browser extension, we may collect information from supported interfaces in order to provide the extension's features.

• Content you choose to capture or sync through the extension
• Technical information required to operate, secure, and improve the extension

Purpose: Providing extension functionality, syncing captured information, support, analytics, and abuse prevention.

How We Use Information

We may use the information we collect to:

• Provide, maintain, and improve the Services
• Create and manage your account
• Process requests, store information, and return outputs you request
• Authenticate users and protect the security and integrity of the Services
• Analyze usage trends and measure product performance
• Communicate with you about the Services, including updates, support, and administrative notices
• Investigate abuse, enforce our terms, and comply with legal obligations

How We Share Information

We may share information in the following circumstances:

• Service providers: With vendors and contractors that help us provide hosting, authentication, analytics, customer support, security, and similar business operations
• AI and integration providers: With model providers, platforms, or other third parties when required to process your requests or enable features you choose to use
• Corporate transactions: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets
• Legal and safety reasons: When we believe disclosure is necessary to comply with law, protect rights or safety, investigate fraud, or enforce our agreements
• With your direction: When you instruct us to share information or use integrations controlled by you

We do not sell your personal information for money. We also do not share personal information for cross-context behavioral advertising.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business and security records.

• Account information: Generally retained while your account remains active and for a reasonable period afterward
• User content: Retained in accordance with your account settings, product functionality, and deletion requests
• Logs and analytics: Retained for troubleshooting, security, and service improvement for reasonable business periods

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or a copy of certain information we hold about you.

• You may update certain account information through the Services
• You may request deletion of your account or personal information, subject to legal or operational exceptions
• You may opt out of certain non-essential communications by following the unsubscribe instructions in those messages

To exercise privacy rights or submit a privacy-related request, contact us at: privacy@baselayer.id

International Data Transfers

We and our service providers may process personal information in the United States and other countries where we or our providers operate. Those countries may have data protection laws that differ from the laws of your jurisdiction.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to review and address the issue.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date above and may provide additional notice when required by law.

Contact Us

For questions, concerns, or privacy requests:

• Privacy inquiries: privacy@baselayer.id
• General inquiries: hello@baselayer.id